We Understand Frautration of a Printer Users Who was Just Trying to Print an Important Document & Now Reading About How to resolve Printer Offline issues In Middle of an Important Tax Filing Or Document Submission. Printer Offline has Been headache for Almost Every Home & Small Business Printer user. Since the Discovery of Printer People Misunderstood This Problem & Instead of Solving Printer is Offline Problem they End Up Increasing the Problem By Disturbing Printer Settings. Every Household & Business Has different Printing Needs & There Printer is Configured in Different Ways. For Example –
A Simple Home Who Would have Printer Will Not Be Used Everyday. This Type of House Would have Only One Wifi Router With 5-6 Users Connected to Router Who Would have access to Printer, So there is Chance of inactivity & Loose Cable Connection, However for a Small Business the Printer is Being Used every day so Less chance of Inactivity & More Chances for Other Causes of Printer offline such as Firewall, Spooler services Or Other Networks. Having Said That we Acknowledge that there Could Number of Other reason that Can Make Your Printer Go Offline So Let’s Begin To Understand that Problem So we Can Solve it-
Why Printer Is Offline –
Printer Offline is a Common Problem Among All Printer Brands Such as Hp, Canon, Lexmark, Brother, Epson, dell Etc. Let us List Out All Possible reasons that could take Your Printer Offline & Cross check the Problems One by One for Accurate Solution.
- Inactivity Or Overloaded Print Jobs
- The printer is Not Connected With Router Network Or Computer.
- Loose Cable Connection Or Faulty USB Cable (If it is a USB Printer)
- Printer May Not be selected As default Printer
- Use Printer Offline is Enabled
- Printer Setup Was incorrect Or Incomplete.
- Faulty Or Corrupted Driver.
- Ip Conflict Or Outdated Router Firmware (Assign Static Ip Address)
- A firewall is a Blocking Printer to Stay Connected.
- Print Spooler Services are not working
- Printer & Computer (Printing Devices) are on different Network
Fix Printer Offline Problem –
Now We Hope you have Understood that There is no Specific Reason for Printer offline that’s why it’s Only Obvious to Understand We have to Look for Each Issue & Make sure all parameters are Set in Correct Order So we Can Get Our Printer back From Offline to Online.
to Fix Offline Printer First You Need to Make sure Your Printer is Plugged to the Power Outlet & Cables are Connected to in the Correct Order. If You have Wireless Router Make sure its On & Working. Now Go Ahed & Follow the Given Steps Below-
Inactivity Or Overloaded Print Jobs –
If You Have Not Used Your Printer For Many days, there is a Possibility it has Gone into Offline Mode so to Fix that first Unplug the Printer From the Power Cord & Wait for a Minutes, Then restart the Printer & see if the Printer is Back Online. It is Also Possible That Some Print Commands are still in Queue. Go to the Printer & Right click on it & Go for Option See What’s Printing Please Cancel all remaining Print Jobs & Restart the Printer.
Pro-Tip- Do Not Bombard Your Printer With Print Jobs. Make sure You Send Print Commands According to Printer Capacity Or Otherwise Printer May Get stuck Or Offline.
This Method is the Most Popular Way of Fixing Printer Offline Issue, However, if the Problem is Different then you might still have your Printer Offline, in that case, let’s Try Another Approach to Resolve the Issue.
The printer is Not Connected With Wireless Router-
Another Cause of Printer Offline is Disconnection Or Settings Change On Router Or Printer End. Please Make Sure Your Printing Device (Computer Or Phone) is Connected With the Same Wifi Network as Your Printer. if they are Connected With Same Network Then it is Quite Possible that One of them is not Configured Correctly. Login to Your Router Dashboard & check if the Printer is Connected Or Not.
Note – It is Been observed by Some of Our Users that If You have dual Band Wireless Router then Printer May not stay Connected to 5.0 GHz Network & Printer may Drop the Connection frequently Making if Offline. So to Fix Frequent Offline Problem Try 2,4 GHz Band Connection. Adjusting the channel settings have Helped In Some Cases Too.
Loose Or Broken Cable Connections –
instead of Wifi Network if you are using USB Cables to Print then it Would be Best for You to Check Your USB Cable, Make sure it’s Connected Properly & Connection is Being established between Printer & Computer. In Case of faulty USB Wire Please Go to Local Best Buy Or Walmart Store to Buy a Compatible USB Cable according to Your Printer Or Contact Brand Vendor For replacement in case Your Printer is Under warranty.
Set Printer as Default Printer –
When You Have Not configured a Printer As default Printer Your System may have a List of Many Printer Under it & Upon Trying to Print the system does not Know which Printer to use & Which one is the Primary Printer.
Go to Your Computer Control Panel & Open the Printers & scanners Option Available Printer List. Select the Printer Your Would Like to Use & Right Click on it, then click on Set as Default Printer. Exit the settings & try to Print a Test page to see if it’s back online.
Use Printer Offline Mode –
Go to the Computer Contol panel the Open the Devices & Printers, Under the Setting Select the Concerned Printer & Now Click On See Whats Printer Or Open Printer Queue.
Now Click On Printer & Uncheck the Use Printer Offline option. Save & Exit the Settings & Try back to Print using Your Printer.
Outdated, Corrupted Or Faulty Driver –
it is essential that you update the Printer driver whenever there is a New Version of it. Updates are there to Enhance Performance & Fix Bugs in the Printer Driver. in Other cases Because of many Software Updates, Windows Update Or Antivirus Updates or Any Other Technical Glitch if the Printer Driver is Corrupted then it’s Only Best You uninstall the Printer Driver & Install a Latest Version. Go to Offical Manufacturer Websites & download the latest version of Driver Or Contact Support Team & Let the Rectify the Problem for You. to Uninstall the Printer driver From Windows 10 Please Follow Steps Given Below.
Incorrect Printer Setup & Installation –
in case of Brand New Printer, it’s Possible that While Setting Up Printer You Might have Miscofigured It & That Mistake Alone is sufficient Enough to Force The Printer to be stuck in offline mode. to rectify the Problem Please Uninstall the Printer & Re- Configure it Again With Fresh Settings. You Can Go to Manufacturer Website for Setup Instructions.
In Case if Brother Printer Go to How to Setup Brother Wireless Printer
Ip Conflict Or Outdated Router Firmware –
it’s Know that Outdated Router Firmwares Or Ip Conflict May also cause your Printer to Go Offline So its Best that You Login to Your Router and check for Any Ip Conflict. Printer Users Who Complain that There Printer is Going Offline Frequently & After troubleshooting Get backs Online may have the Same Ip Conflict Or Outdated Firmware Problem. to Fix the Problem Login the Router Settings & Go to Firmware Option. Also, Open the Command Prompt & Open it as an Administrator, Type Ipconfig/all and press Enter. Now type ipconfig/flushdns & press Enter.
Check for Firmware Updates & if there is any latest version available for the router Please back up the router settings Before Doing the Update. Almost all Routers have back up Features inside there dashboard. Once backed Up Please install the latest firmware & Restart the Router Along With Printer.
if the problem is still there Please assign a static Ip to Your Printer & see if that Helps to Fix the Issue.
Firewall Blockage Problem –
it has been Observed that Sometime Antivirus Or Firewall May Block Printer Ports Or Any Other Printer Settings that Keeps Printer alive & Connected With Computer. Update Your Antivirus if it is Outdated Or Temrarely Stop it to make sure it’s not your Antivirus Which is Causing Your Printer Offline. Any Expired Or Corrupt Antivirus Software Can Also Go Rouge to Cause the Problem. in case if you find that antivirus is the culprit Please Contact Your Antivirus Support & Let them have a look at the matter. Read More on things to Do Before installing an Antivirus
Stop/Start Print Spooler Services –
Print Spooler Services are responsible for managing Print Jobs & commands & if the Print Spooler Services is not working accurately Your Printer Will go offline. Now to Fix the Problem You Must restart the Print Print Spooler services. there is 2 Way of restarting print spooler services in windows Computer.
Restart Print Spooler Using Command Prompts-
- Go to Your Computer & Click On the Start menu & Type CMD
- Right Click on it & Run it as Administrator
- Type Net Stop Spooler & Press Enter & this Will Stop Print Spooler Server Now Let’s restart it.
- Now Type Net Start Spooler & wait for Services to be restarted
- Type EXIT & Close the Command Prompts, Go to Your Printer the Printer status & see if it is Back to online.
Manually Restart Print Spooler Services –
- Go to Your Computer & Press the Windows Key + R & Open the Run Box.
- Type Services.msc & Press Enter.
- Locate the Print Spooler services & Stop the Services.
- Once Stopped Please Restart the Print Spooler Services.
- Exit the Page & try to check if the Printer is back online
We hope all of these Tips Will Help You Fix the Printer Offline Problems, However, if you Still See Your Printer is Offline then its Best You Contact Our Support Team & Get it Fixed By Our Expert & Experience Team.
You Can Leave a Comment & We Promise to Get back as soon as Possible With Solution to the Question. thanks For reading at Printerfaq.com.